Help
Answers to the questions members ask most.
Getting started
How do I earn points?
Open Games & offers, choose a mission and press "Start this mission". Install the game or app from the partner page, then reach the goals listed. Each confirmed goal adds points to your wallet.
Why do some offers say "Other device"?
The partner only accepts that offer on certain devices (for example Android only). Start it from a compatible device, otherwise it may not be credited.
Do I need to pay anything?
No. Signing up is free and in-game purchases are never required unless an offer clearly states it as a goal.
Points and rewards
When are my points credited?
As soon as the partner tells us the goal is reached. This can take from a few minutes to a few hours depending on the game.
Why are my points pending?
New rewards are held for 7 days in case the partner cancels them. After that, they become available for cash-out.
I reached a goal but received nothing. What can I do?
Wait a few hours first: some partners confirm in batches. If nothing arrives, contact support with the offer name, the goal and the date. Screenshots help.
Can a reward be cancelled?
Yes. Partners can cancel a reward if the goal was not genuinely reached, for example after reinstalling a game, using a VPN or several accounts.
Cashing out
What is the minimum to cash out?
5,000 points, which equals €50.00. The exchange rate is 100 points for €1.
How long does a payment take?
Each request is reviewed by hand. Once approved, the payment is sent to your PayPal address and the reference appears in your history.
Your account
Will you ever ask for my game logins?
Never. Nobody from our team will ask for your game, store or PayPal passwords.
Can I have several accounts?
No. One account per person. Duplicate accounts can be suspended and their rewards cancelled.
Still need help?
Write to us with your user ID (shown on your profile page) so we can find your account quickly.
contact@mytoolsbox.fr